Refund policy

MUTINI™ REFUND & RETURN POLICY

Last updated: August 15, 2026

At MUTINI™, we want customers to have clear information about returns, refunds, exchanges, damaged items, and order cancellations. This policy applies to purchases made through mutini.store.

Nothing in this policy limits any mandatory consumer rights that apply in the customer’s country.

30-Day Return Window

Customers may request a return within 30 days after receiving an order.

To qualify under our standard return policy, an item must be:

• Unworn, unused, and unwashed
• In the same condition in which it was received
• Returned with its original tags and packaging, when applicable
• Accompanied by proof of purchase or an order confirmation

How to Start a Return

Before returning an item, contact MUTINI™ at mutinishop@gmail.com.

Please include:

• Your order number
• The email address used at checkout
• The product name
• The reason for the return
• Photographs when the item is damaged, defective, or incorrect

After reviewing the request, we will provide return instructions and the applicable return address.

Do not send an item back before receiving return instructions. The return address may differ from the address shown on the original package. Returns sent to an unauthorized address may be delayed or may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged, defective, incorrect, or applicable law requires otherwise.

For an approved damaged, defective, or incorrect item, MUTINI™ will provide instructions and cover reasonable return shipping costs when a return is required.

We recommend using a trackable shipping service and retaining the shipping receipt. MUTINI™ is not responsible for authorized return packages lost during return transit.

Original shipping charges are generally non-refundable, except when required by applicable law or when the return results from our error.

MUTINI™ does not charge restocking fees for approved returns.

European Union and United Kingdom Cancellation Rights

Customers in the European Union and the United Kingdom may have a statutory right to cancel most online purchases without providing a reason.

To exercise this right, the customer must notify MUTINI™ of the decision to cancel within 14 days after receiving the goods. After notifying us, the customer must return the goods within the period required by applicable law, generally within an additional 14 days.

Customers may inspect an item only as reasonably necessary to determine its nature, characteristics, and fit. We may reduce a refund where permitted by law if the value of an item has been diminished through handling beyond what is reasonably necessary.

For an eligible statutory cancellation, we will refund the amount required by applicable law, including the cost of the least expensive standard outbound delivery option when required. Additional costs for an upgraded or expedited delivery method are not refundable beyond the cost of standard delivery.

Unless MUTINI™ agrees otherwise or applicable law requires otherwise, the customer is responsible for the direct cost of returning the goods.

We will process a statutory cancellation refund within 14 days after being informed of the cancellation. Where permitted by law, we may withhold the refund until we receive the returned goods or the customer provides evidence that the goods were sent back.

These statutory cancellation rights are separate from and do not reduce our 30-day return policy.

Non-Returnable Items and Hygiene Exceptions

We cannot accept returns of:

• Items that have been worn, used, washed, altered, or damaged after delivery
• Underwear or panties that have been worn, used, or removed from sealed hygiene packaging, when applicable
• Intimate apparel that shows signs of wear or use
• Swimwear without its original hygiene liner or showing signs of wear
• Items damaged through misuse, improper care, or failure to follow available care instructions
• Final-sale items when clearly identified as final sale before purchase, except where applicable law provides otherwise

For customers with statutory cancellation rights, hygiene exclusions apply only where legally permitted, including sealed goods that are not suitable for return for health-protection or hygiene reasons after the seal has been removed.

These exclusions do not limit a customer’s rights when an item is damaged, defective, incorrect, or not as described.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order after delivery. If an item arrives damaged, defective, incorrect, or is missing from the package, contact mutinishop@gmail.com promptly, preferably within 7 days of delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photographs of the item and packaging
• A photograph of the shipping label when relevant

After reviewing the information, we may provide a replacement, refund, or another appropriate remedy. Store credit will be offered only with the customer’s agreement.

The preferred 7-day contact period does not limit mandatory legal rights regarding faulty, damaged, incorrect, or misdescribed goods.

Refund Processing

After receiving and inspecting an authorized return, we will notify the customer by email about the refund status.

Approved refunds will be issued to the original payment method through the applicable payment provider. Please allow approximately 5–10 business days after the refund is issued for the bank, card issuer, PayPal, or payment provider to post it to the customer’s account.

Payment-provider processing times are outside MUTINI™’s direct control and may vary.

Exchanges

To request a different size or color, contact mutinishop@gmail.com.

Exchanges are subject to product availability. We will provide instructions after reviewing the request. When a direct exchange is unavailable, the customer may be asked to return the original item and place a new order.

Order Changes and Cancellations

Contact MUTINI™ as soon as possible if you need to change or cancel an order.

A cancellation or change cannot be guaranteed after processing or fulfillment has begun. If an order has already shipped, the applicable return procedure or statutory cancellation right may apply.

If MUTINI™ cannot ship an order within the stated timeframe, we will contact the customer and provide the available options, which may include accepting the delay or cancelling the affected order for a refund to the original payment method.

Refused and Undeliverable Packages

Customers are responsible for providing a complete and accurate delivery address.

If a package is refused, unclaimed, or returned because of an incomplete or incorrect address, contact MUTINI™. Any refund will be reviewed after the package is returned and may be reduced by costs incurred where permitted by law.

This provision does not apply when a delivery failure results from our error or where applicable law requires otherwise.