MUTINI™ Customer Support Contact

MUTINI™ Customer Support Contact

MUTINI™ customer support contact information is available for questions about products, sizing, orders, payments, shipping, tracking, returns, exchanges, and store policies. We serve customers in the United States, Canada, the United Kingdom, and supported European Union countries.

Contact MUTINI™

Email: mutinishop@gmail.com

Phone / WhatsApp: +380956624140

Support hours: Monday–Friday, 9:00 AM–6:00 PM Eastern European Time.

We aim to respond within 1–2 business days. Messages received outside our support hours may be reviewed on the next business day.

Please do not send payment card details, account passwords, or other sensitive financial information by email, phone, or WhatsApp.

What We Can Help With

Contact MUTINI™ customer support for assistance with:

  • Product information and available options

  • Sizing information shown on product pages

  • Order status and tracking

  • Shipping rates and estimated delivery times

  • Returns and exchanges

  • Damaged, defective, or incorrect items

  • Questions about store policies

Product materials, sizes, colors, care instructions, and other details may vary by item. Please review the relevant product page before ordering.

What to Include in Your Message

To help us respond efficiently, please include:

  • Your order number, if available

  • The email address used at checkout

  • The product name or product-page link

  • A brief description of your question

  • Clear photographs if an item arrived damaged, defective, or incorrect

Shipping Destinations and Delivery

MUTINI™ ships to the United States, Canada, the United Kingdom, and supported European Union countries. Tracking information is provided by email when available after dispatch.

United States

  • Free standard shipping on all orders

  • Processing: 1–3 business days

  • Estimated transit time after dispatch: 4–12 business days

Canada and the United Kingdom

  • Standard International Shipping: $12.99 USD for orders under $75 USD

  • Free international shipping on orders of $75 USD or more

  • Processing: 1–5 business days

  • Estimated transit time after dispatch: 8–15 business days

Supported European Union Countries

  • Standard International Shipping: $14.99 USD for orders under $75 USD

  • Free international shipping on orders of $75 USD or more

  • Processing: 1–5 business days

  • Estimated transit time after dispatch: 8–18 business days

Free-shipping eligibility is calculated after discounts and before applicable taxes. Delivery estimates are not guaranteed and may be affected by customs processing, carrier delays, holidays, weather, or other circumstances outside our control. Please review our current Shipping Policy before placing an order.

Returns and Order Issues

Eligible items may be returned within 30 days, subject to the conditions and exclusions in our Refund and Return Policy. Hygiene-related exclusions may apply to used underwear, worn intimate apparel, and swimwear without its protective liner.

If you receive a damaged, defective, or incorrect item, contact MUTINI™ promptly and include your order information and clear photographs. Please review the return instructions before sending an item back.

Before Contacting Us

Please check your order confirmation email, tracking email, relevant product page, Shipping Policy, and Refund and Return Policy. If you still need assistance, use the MUTINI™ customer support contact information above.