We’re here to help with sizing, order tracking, shipping, returns, exchanges, and product questions.

Customer support

Email: mutinishop@gmail.com
Phone / WhatsApp: +380956624140

Support hours: Monday–Friday, 9:00 AM–6:00 PM Eastern European Time.

Response time: we aim to respond within 1–2 business days.

What to include in your message

• Order number, if available
• Email used at checkout
• Short description of your question
• Photos if your item arrived damaged, defective, or incorrect

Shipping to the United States

MUTINI™ currently serves customers in the United States. Orders are usually processed within 1–3 business days. Estimated U.S. delivery is 4–12 business days after processing, and tracking information is sent by email when available.

Returns & exchanges

You may request a return within 30 days after receiving your order if the item is eligible under our Refund Policy. For hygiene and safety reasons, worn intimate apparel and swimwear without the original hygiene liner may not be returnable.

Business information

Business name: MUTINI™
Store owner: Serhii Kolomiiets
Balakina Street, 10, apt. 7, Poltava, 36000, Ukraine

Payment Disclosure

This store is integrated with the Western Bid™ e-commerce platform, and Western Bid, Inc. is the Merchant of Record for all purchases made in this store. Therefore, you will see “WESTERN BID” listed as the payee on your PayPal account and credit card statement.